In recent years, MESNAC's products have covered 80% equipment of the entire tire production process, and can provide product-level, workshop-level, and factory-level solutions according to the needs of global customers. MESNAC's smart technology products also determine that the company's after-sales service can be more intelligent. Once the smart equipment such as the tire building machine, mixing upstream equipment and mixing equipment, has production technical problems or equipment failures during operation, and the on-site personnel cannot solve the problems, the MESNAC's technical personnel responsible for related projects will pass the WeChat video and remote control software to connect to the on-site work computer as soon as possible, or connecting with the customer's technical staff, remotely find and solve the problem.
It is understood that since the customer's work resumption, MESNAC PCR Division has carried out remote technical support nearly ten times, remotely instructing customers' technicians to solve more than 30 on-site problems; tire dosing equipment has been remotely serviced five times, solving more than ten problems ; Six engineers of TBR tire building equipment provide remote technical support to solve more than ten customer problems.
The tire mixing equipment of the Southeast Asia C project only completed the preliminary commissioning before the Spring Festival. In order to ensure the smooth development of the follow-up work, the engineer in charge of the project provided remote technical guidance to the customer's technical staff through video every day.
The OTR tire building machine of the South Asia T project suddenly shut down, and the customer's technical staff could not find the cause of the problem. The MESNAC's engineer helped the customer to troubleshoot the problem through video and remote control of the on-site computer. Finally, it was found that the customer downloaded the wrong hardware version during upgrade procedure, which causes the equipment control system communication to be disconnected, and the technician remotely guides the customer to solve the problem.
In fact, remote maintenance and remote service have long been the daily service modes of MESNAC. During the outbreak, the advantages of this cloud technology service model became more prominent, and MESNAC was one step ahead of the strategic deployment in the industry.
